Warranty | Shipping | Orders

warranty, shipping, orders

Warranty, Refund, and Exchange Policy

Moji Styles (Jennifer Blake ID 4532) is in no way responsible for returns, refunds, and exchange. Shall an Item need to be returned the customer is to contact MojiLife by email at infoaustralia@mojiproducts.com

AIRMOJI WARRANTY
The AirMoji comes with a one (1) year limited warranty. MojiLife™ warrants to the original purchaser
that the AirMoji will be free from defects in workmanship and materials, for a period of one (1) year
from date of purchase. This Limited Warranty covers any defects in material or workmanship under
normal use during the Warranty Period. Returned Products must be accompanied by a MojiLife
Return Merchandise Authorization Form. MojiLife products including the AirMoji can be returned
within thirty (30) days for a full refund, minus shipping, handling, and a 10% restocking fee, based off
the subtotal. Returned products must arrive in like new condition in original packaging.
Exclusions: The warranty does not apply in the event of misuse or abuse of product or as a result of
unauthorized alterations or repairs. The warranty is void if the unit has been mechanically opened,
disassembled, or tampered with in any way, or used in a manner contrary to instructions in the user
manual.

REFUNDS, EXCHANGES AND COMPANY CREDIT: WITHIN THIRTY (30) DAYS OF INITIAL TRANSACTION
The following procedures apply to all returns for refund or credits applied to your MojiLife account.
You can choose to return an item within thirty (30) days of shipment. The return must have a
RETURN MERCHANDISE AUTHORIZATION form that may be obtained by emailing Customer
Service at infoaustralia@mojiproducts.com The RMA must be included with the returned item(s). Items must be in
original condition and in original packaging to be accepted as a return. All returns must be shipped
prepaid to MojiLife. Refunds and credits will be issued once MojiLife has processed the return. The
The company will determine the acceptable refund alternatives for product returns, including but not
limited to replacement of merchandise, MojiLife credit, bank check, bank transfer, or credit card
chargeback. The actual form of refund will be based upon the original form of payment. Refunds will
only be paid to the original payor. Any item being returned as defective will be tested and/or
examined for said defect. If the item is found NOT to be defective as described, the item will be returned to
back to the sender as is, with no replacement issued. This return/refund procedure may vary in
jurisdictions where different repurchase requirements are imposed by law. Applicable laws may
dictate the terms of the refund policy.

RETURN OF DAMAGED OR INCORRECTLY SENT PRODUCTS.
MojiLife will exchange products if the returned products were received by the purchaser broken or in
damaged condition or were incorrectly sent. You must contact a MojiLife customer service
representative at infoaustralia@mojiproducts.com to notify them of the discrepancy or damage within five (5) business days of receipt. MojiLife will provide you with a RETURN MERCHANDISE
AUTHORIZATION number that you must include with the return.

RETURN SHIPPING FEES.
Authorized items will be reimbursed the standard shipping rate. Receipt for standard shipping fee
must be included with the returned item(s) in order for refund of fees. Failure to provide a receipt for fees
will forfeit your right to refund of said fees. Fees above the standard shipping fee will not be refunded.
Products must be returned within thirty (30) days of receipt. Failure to notify MojiLife of the damage or
discrepancy within five (5) business days will forfeit your right to request a correction. Whenever
possible, returned products will be replaced with undamaged products. However, when an exchange
is not feasible, MojiLife reserves the right to issue a credit for the amount of the exchanged products.
Exclusions: Personalized Sales Aids are not returnable or refundable.

shipping

MojiLife Styles (Jennifer Blake, an independent distributor for MojiLife) currently only ship within Australia. We use Fastway Courier Service. Please make sure that you include any special instructions. Mojilife Styles take no responsibility for orders that have an incorrect address and/or incorrect delivery instructions. Fastway Couriers do not deliver to PO boxes.

Orders

orders will be shipped within 24 hours of payment clearing.